COVID-19 Service Update 30 March 2020

Holter Mailing Service now available to reach isolated patients

As COVID-19 continues to escalate, we are making changes to ensure critical cardiac services can continue to be provided by health facilities on the front line of this global crisis.

All clinics can now access our Holter Mailing Service to allow patients to complete cardiac testing at home while maintaining distancing measures and observing self-isolation advice.

With concerns for older patients and those with compromised health, including cardiovascular disease, we’re ensuring doctors and clinics can still provide patients access to essential health care services at this time.

By arrangement, we can rapidly set clinics up to provide a postal Holter Service with flexible logistics that suit the needs of each facility.

Along with devices, we provide remote hook up kits, which include easy-to-follow video and quick guide instructions on fitting myPatch and completing home testing. Once applied myPatch requires no further management by patients.

Turnaround times on Holter Services currently remain uninterrupted, with cardiac analysis delivered within 24hrs.

To arrange our  Holter Mailing Service at your clinic or find out more about how we can help you, simply contact us.

16 March 2020

As you will be aware, the rapid escalation of events around COVID-19 is impacting us all.

Cardiac Monitoring Service is working to adapt to these events as quickly as we can to prevent any impact on our ability to deliver our analysis and reporting services. As an essential service, we believe it’s crucial to continue to support all of our customers including collection centers, hospitals, clinics and doctors. As such, we’ve set contingency plans in place for all our subsidiaries.

Our offices currently remain open with services unaffected. Should we need to close our offices, our cloud technology means we aren’t reliant on any single location or facility.

Our technology has been cloud deployed for five years, so we are established globally to continue to provide services, with our cardiac technicians located in three different countries, and our cardiologists already largely working remotely.

We do not foresee an impact on our ability to provide our analysis and reporting services to the level you expect. However, there may be an impact on repairs and maintenance and potentially on turnaround times. We will advise you if we expect an impact to occur.

We will continue to monitor the situation and manage services in line with government advice and/or requirements in each country of operation.

If you have any concerns or further questions, please contact your account manager or Cardiac Monitoring Service representative. We will continue to be in touch as more information is available.